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Healthcare & Medicine

Healthcare & Medicine

Behavioral Healthcare

Behavioral health disorders affect nearly one in five Americans and have community-wide impacts. Despite the prevalence of these disorders, behavioral health care needs often go unmet. This case study is how one behavioral health system is identifying and addressing behavioral health care needs in their community with Accelerate.


Email threads coupled with spreadsheets were the primary routes for all care session documents, insurance & financial forms along with frequent audit documents.


Centralize & coordinate document communication, Mitigate risk through consistent process, Improve accountability across health organization.

Process Details

Mental health services are required to perform audits for both state and federal government regulations and compliance. Routinely needing to analyze, compile and submit necessary care documents from email threads and spreadsheets across multiple teams members is inefficient. Committed to compliancy and betterment of mental care Behavioral Healthcare found Accelerate’s Platform as the perfect solution.

  • Step 01
  • Step 02
  • Step 03
  • Step 04

Step1: Mapping

Accelerate’s integrations crew partnered with key members of behavioral care’s team in plotting clear pathways and people touch points as work is completed into a workflow process map.

Step2: Design

Digitize forms, eliminate friction, and assign bots to match behavioral health’s process collectively unfolding the future of how their care team accomplishes work.

Step3: Configuration

Utilizing behavioral health’s completely digital, intelligent and frictionless process map Accelerate’s integrations team configured behavioral health’s tailor fit solution.

Step4: Rollout

Accelerate’s crew set Behavioral Healthcare up for success with key process training videos, a complete guided tour of it’s configuration and the keys to drive it’s custom configured solution into their future.


By using Accelerate, Behavioral Health has coordinated all audits from a centralized document location organization-wide. Increasing productivity by 200%. Accelerate’s role-based work queues and case flow management keep care session documents, insurance and finance forms organized. Improving care team members response times to business and service items. Behavioral Health saved $250,000 in first year development costs, cut $45,000 annually in office supplies with Accelerate’s. Gaining organization value by focusing their care teams resources on mental services that no dollar amount would replace.

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